Please read our Privacy Policy carefully. By using our site, you confirm that you accept this Privacy Policy and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

Who we are

To assist you your required booking, Helm Commercial Inc, (collectively referred to as “we”, “us” or “our” in this privacy policy) will require some information from you. The law requires us to have a legal basis for collecting and using your personal data. When we refer to “personal data” we mean the information about you that allows us to identify you, this may be directly or in combination with other information we may have.

Please be advised the site is hosted in the United States of America. If you access the site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States of America, then through your continued use of the site, you are transferring your data to the United States of America, and you agree to have your data transferred to and processed in the United States of America.

Use of your personal data

When utilizing our services (i.e. booking, enter a promotion or survey, subscribing to marketing, or providing us feedback) there is data information we request. Therefore, we will only collect data that we need, only share data with our suppliers and partners if it is necessary to do so. In the event that your data is used, it will be to improve your personal customer experience.

This privacy policy sets out how your personal data is collected, used and processed when you register with us, make a booking, sign up to our newsletter, purchase a product or service or take part in a competition.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights using the information contact compliance@helm-commercial.com

1. where we collect your personal information from;
2. what personal information we collect;
3. how we use your personal information;
4. who your personal information is shared with; and
5. the rights and choices you have when it comes to your personal information.

If you opt to receive email marketing from us, we will let you know about discounts and special offers and keep you up to date with what’s new. You have control over your data, and you can update your preferences at any time. If you would like to stop receiving marketing from us. You can also email us at compliance@helm-commercial.com with the header “Unsubscribe”. If the data, we hold about you is wrong please email us at compliance@helm-commercial.com with the header “Customer Data” and we’ll put it right.

Sharing of personal data

To enhance certain aspects of our services, we engage third-party data processors. Contracts are established with these data processors, ensuring they refrain from processing your personal data unless specifically instructed by us.

Our commitment is to safeguard and respect your privacy. Your personal data will only be utilized for the administration of your account and to deliver the products and services you have requested from us.

Under certain circumstances, legal obligations may necessitate the sharing of information, such as under a court order. In such instances, we rigorously assess the lawful basis for sharing the information, documenting our decision-making process.

Types of personal data collected

We collect personal data from you when you make a booking with us, use our website, use our services or contact us. We may also receive data from our suppliers who provide services to you on our behalf, such as when you share feedback on our products. Additionally, we may receive restricted data from our partners when you buy their travel-related products via our website, email, or call centre.

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• (i) Identity Data;
• (ii) Contact Data;
• (iii) Financial Data;
• (iv) Transaction Data;
• (v) Technical Data;
• (vi) Profile Data;
• (vii) Usage Data;
• (viii) Marketing and Communications Data.

We also collect, use and share aggregated data such as statistical or demographic information that does not constitute personal data, as it does not disclose your identity directly or indirectly. For instance, we might aggregate Usage Data from individuals to determine the proportion of users accessing a particular website feature. This enables us to analyse overall trends in user interactions with our website, contributing to enhancements in both the website and our service offerings.

By continuing to use our website, you acknowledge and accept our privacy practices concerning personal information. Should you have any inquiries regarding our approach to handling user data and personal information, please don’t hesitate to reach out to us.